United Overseas Bank Limited is seeking a Manager for Corporate Client Services in Singapore, tasked with ensuring high service delivery standards and proactive problem resolution. The ideal candidate should possess strong people management and communication skills, with a background in contact centers or customer service, particularly in banking
Job Summary
The role ensures the highest standard of service delivery to customers by monitoring and resolving issues across multiple channels.
The manager provides critical support to Customer Service Officers through transaction reviews, coaching sessions, and performance appraisals.
The position involves identifying areas for improvement and implementing process enhancements to drive departmental efficiency.
Matching Summary
Match Score: 85
United Overseas Bank Limited is seeking a Manager for Corporate Client Services in Singapore, tasked with ensuring high service delivery standards and proactive problem resolution. The ideal candidate should possess strong people management and communication skills, with a background in contact centers or customer service, particularly in banking.