Head Of Service Operations

KONE Macedonia

Makati City, Philippines
Not specified (potentially flexible, as workmode is not explicitly stated).
Service business development
Operational excellence improvement
Customer-centricity enhancement
KONE Macedonia is seeking a Head of Service Operations to lead their service business in the Philippines. The role focuses on executing business strategies, improving operational efficiency, and enhancing customer satisfaction while ensuring safety and quality standards

Job Summary

  • Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets.
  • Drive KONE’s overall strategy and country’s holistic development as a member of the country’s Management Team, ensuring safety and quality culture.
  • Lead, direct, evaluate, and develop matrix Maintenance team(s) to achieve budget, safety, quality, and customer satisfaction goals.

Matching Summary

Match Score: 85

KONE Macedonia is seeking a Head of Service Operations to lead their service business in the Philippines. The role focuses on executing business strategies, improving operational efficiency, and enhancing customer satisfaction while ensuring safety and quality standards.

Skills & Requirements

Must-have

  • Service business development
  • Operational excellence improvement
  • Customer-centricity enhancement
  • Profitability and market share growth
  • Maintenance operations leadership
  • P&L management and business planning

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement and participation
  • Sustainability and ethical practices
  • Trust and mutual respect among co-workers

Key Requirements

  • Bachelor’s degree in engineering or related disciplines
  • Minimum 15 years in service/maintenance operation
  • Minimum 10 years in leadership role
  • Proven track record of P&L, business planning & controlling
  • Good command of English and local language

Work Rights

Not specified

Tailored Resume

Cover Letter