Travel & Expenses Customer Support Analyst (spanish Speaker)

Airbus Portugal SA

Coimbra, Portugal
Hybrid
Spanish language fluency
English language fluency
Customer support experience
Manage incoming phone calls, emails and chat messages while maintaining a positive and friendly tone with customers

Job Summary

  • Manage incoming phone calls, emails and chat messages while maintaining a positive and friendly tone with customers.
  • Build sustainable relationships and trust with Airbus travelers through open and interactive communication, providing accurate information based on policies and guidelines.
  • The company offers diverse career opportunities, a hybrid working model, a modern office, a motivated team, and an intense onboarding experience.

Matching Summary

Manage incoming phone calls, emails and chat messages while maintaining a positive and friendly tone with customers.

Skills & Requirements

Must-have

  • Spanish language fluency
  • English language fluency
  • Customer support experience
  • Active listening skills
  • Handling phone calls and emails

Nice-to-have

  • Proactive and autonomous
  • Adaptable to different characters
  • Promote best practices
  • Resilient under pressure

Key Requirements

  • 1+ year of work experience
  • Fluency in English and Spanish
  • Strong phone contact handling skills

Work Rights

Not specified

Tailored Resume

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