Mortuary Operations Specialist (hua Yuan)

Retirementcorporation

Whittier, CA, United States
$20.00ph - $22.00ph
On-site
Oversee front desk and lobby reception
Answer incoming calls and greet families
Take first calls and obtain permissions
The Mortuary Operations Specialist at Retirementcorporation in Whittier, CA, is responsible for providing support and guidance to client families, assisting with administrative tasks during arrangement conferences, and ensuring high levels of customer service. The ideal candidate should possess customer service experience, cultural sensitivity, and the ability to handle emotional situations professionally

Job Summary

  • Receive and provide general assistance and guidance to client families and guests, and provide administrative and support assistance to arrangement counselors.
  • Duties include data entry, coordination with allied professionals, and customer support during at-need arrangement conferences.
  • Must be able to work effectively in an atmosphere of grief and sadness, remaining positive, calm, and composed during stressful situations.

Matching Summary

Match Score: 85

The Mortuary Operations Specialist at Retirementcorporation in Whittier, CA, is responsible for providing support and guidance to client families, assisting with administrative tasks during arrangement conferences, and ensuring high levels of customer service. The ideal candidate should possess customer service experience, cultural sensitivity, and the ability to handle emotional situations professionally.

Salary

$20.00/hr - $22.00/hr

Skills & Requirements

Must-have

  • Oversee Front Desk and Lobby Reception
  • Answer incoming calls and greet families
  • Take First Calls and obtain permissions
  • Inventory and log deceased personal belongings
  • Assist customers with disposition arrangements
  • Assist with visitation room and chapel set-up
  • Make daily deposits and prepare reports
  • Act on customer complaints
  • Work effectively in atmosphere of grief

Nice-to-have

  • Exhibit warmth and compassion
  • Cultural sensitivity and tactfulness
  • Excellent interpersonal relations skills
  • Project a favorable company image
  • Continually strive to improve

Key Requirements

  • High School Diploma or equivalent
  • At least two (2) years reception, hospitality, or customer service experience
  • Basic PC skills with MS Word and Outlook
  • Current Hepatitis B vaccination (HBV)
  • CA Driver's License and good driving record
  • Bilingual Required/Chinese speaking
  • Culturally astute in Asian memorializing

Work Rights

Not specified

Tailored Resume

Cover Letter