Customer Banking Specialist - Docklands

CommBank

Docklands, Victoria, Australia
Predetermined roster: monday - friday, 9:30 am - 4:00 pm (30 hours per week).
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a Customer Banking Specialist for their Docklands branch, aimed at providing exceptional service to personal and small business customers. The role involves engaging with clients to understand their banking needs and offering tailored financial solutions

Job Summary

  • As the Customer Banking Specialist in our Docklands Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for their Docklands branch, aimed at providing exceptional service to personal and small business customers. The role involves engaging with clients to understand their banking needs and offering tailored financial solutions.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Financial Health Checks
  • Digital banking options demonstration
  • Problem-solving and effective solutions

Nice-to-have

  • Act with integrity
  • Customer at the center
  • Busy retail environment
  • Improve financial wellbeing

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to work in a busy environment

Work Rights

Not specified

Tailored Resume

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