Base: $39,930 - $43,923; bonus/equity: not specifi...
Customer-facing service
Work request processing
Key inventory administration
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center
Job Summary
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
The University of Arkansas is committed to providing a safe campus community and conducts background checks including criminal background and sex offender registry checks for applicants.
Matching Summary
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
Salary
Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs
Skills & Requirements
Must-have
customer-facing service
work request processing
key inventory administration
payment processing for keys
proactive customer communication
use of Microsoft Office
record keeping procedures
Nice-to-have
general office experience
good customer service skills
familiarity with FAMIS CMMS
familiarity with Workday
knowledge of Facility Management processes
knowledge of accessibility standards
data analysis techniques
Key Requirements
high school diploma or equivalent
minimum two years related experience
criminal background check
sex offender registry check
Work Rights
Must have legal authority to work in the United States