Smit Service Desk Rdm Tier 2 Technician

Leidos UK

Norfolk, VA, United States
Not specified; pyy range is a general guideline on...
Nmci service desk experience
Nnpi or sipr tier 1 support
Comptia security+ ce certification
The role involves resolving complex Tier I and II technical software, hardware, and network problems for clients in a high-pressure environment

Job Summary

  • The role involves resolving complex Tier I and II technical software, hardware, and network problems for clients in a high-pressure environment.
  • Candidates must possess specific experience supporting NNPI and/or SIPR networks and hold an active CompTIA Security+ CE certification.
  • Leidos seeks disruptive thinkers who can outpace the status quo while providing superior verbal and written communication support to users.

Matching Summary

The role involves resolving complex Tier I and II technical software, hardware, and network problems for clients in a high-pressure environment.

Salary

Not specified; Pay range is a general guideline only; Additional factors include responsibilities, education, and market data

Skills & Requirements

Must-have

  • NMCI Service Desk experience
  • NNPI or SIPR Tier 1 support
  • CompTIA Security+ CE certification
  • Microsoft PowerShell proficiency
  • HPSM ticketing system knowledge

Nice-to-have

  • Bachelor's degree in Computer Science
  • Strong metrics in PAR and AHT
  • Proactive learner with ownership mindset
  • Peer mentoring skills development

Key Requirements

  • High school education or equivalent
  • Minimum 6 months NMCI Service Desk tenure
  • 3+ months NNPI/SIPR Tier 1 experience
  • Must be a US Citizen
  • Attain Flank Speed Tier 1.5 qualification within 30 days

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter