Bilingual (spanish) Teller - Fells Point Branch

MTB (M&T Bank)

Baltimore, Maryland, United States of America
$19.00 - $28.84 hourly ph
Bilingual spanish and english communication
Accurate transaction processing
Customer needs identification
Specializes in branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions

Job Summary

  • Specializes in branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions.
  • Processes a variety of financial transactions in an accurate and efficient manner, adhering to established customer service standards.
  • Takes ownership of escalated account services issues until resolution and completes branch-related operational activities as appropriate.

Matching Summary

Specializes in branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions.

Salary

$19.00 - $28.84 Hourly

Skills & Requirements

Must-have

  • Bilingual Spanish and English communication
  • Accurate transaction processing
  • Customer needs identification
  • Digital demonstration to customers
  • Lobby management and customer greeting
  • Escalated account issue resolution
  • Adherence to compliance and risk controls

Nice-to-have

  • Empathy and customer centricity
  • Flexibility and adaptability
  • Digital fluency
  • Entrepreneurial spirit
  • Critical thinking

Key Requirements

  • High school diploma or equivalent (GED)
  • Minimum 6 months customer service experience
  • Data entry and/or cash handling experience
  • Fluent verbal and written communication in English and Spanish
  • Ability to stand for long periods
  • Ability to lift 5lbs – 30 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter