8+ years genesys or comparable analytics development
Snowflake data modeling and elt expertise
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Genesys is seeking a Principal Engineer for their Analytics & Contact Center Platforms team. The ideal candidate should have extensive experience in product development within the contact center industry, particularly with analytical solutions and cloud technologies.
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Job Summary
This role leads the design, development, and delivery of Genesys App Foundry applications and solutions for the U.S. market.
The ideal candidate will partner with Product, Engineering, and Sales teams to align technology solutions with customer requirements and business objectives.
Employees enjoy flexible work schedules, open time off, and a 401(k) matching program while driving innovation in AI-powered customer experiences.
Matching Summary
Match Score: 75
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Genesys is seeking a Principal Engineer for their Analytics & Contact Center Platforms team. The ideal candidate should have extensive experience in product development within the contact center industry, particularly with analytical solutions and cloud technologies.
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Salary
Base: $128,400.00 - $238,600.00; Bonus/Equity: Eligible for commission or performance-based bonus; Benefits: Medical, Dental, Vision, Telehealth, Flexible work, 401(k) matching
Skills & Requirements
Must-have
10+ years contact center industry experience
8+ years Genesys or comparable analytics development
Snowflake data modeling and ELT expertise
AWS, Azure, or GCP cloud platform experience
AI and GenAI understanding for CX outcomes
Nice-to-have
Consulting or technical pre-sales background
Experience with Cisco or Avaya platforms
Strong stakeholder management skills
Mentorship and solution governance capability
Key Requirements
Must be authorized to work in the United States without visa sponsorship
10+ years product development or consulting in contact center industry
5+ years hands-on experience with Snowflake
5+ years experience with AWS, Azure, or GCP
Work Rights
Must be authorized to work in the US without visa sponsorship