Thomson Reuters is seeking a Customer Success Operations Manager to lead a team focused on operational support in customer success. This role involves analyzing renewal data, implementing strategies for improvement, and collaborating across departments to enhance performance. The company promotes a flexible work environment and values continuous professional development
Job Summary
The role involves leading a Customer Success operations team to optimize renewal processes and system efficiency.
Candidates must validate billing information, manage delinquency reports, and coordinate between finance and customer success departments.
The company offers a hybrid work model with flexible policies including up to 8 weeks of remote work per year.
Matching Summary
Match Score: 85
Thomson Reuters is seeking a Customer Success Operations Manager to lead a team focused on operational support in customer success. This role involves analyzing renewal data, implementing strategies for improvement, and collaborating across departments to enhance performance. The company promotes a flexible work environment and values continuous professional development.
Skills & Requirements
Must-have
4+ years Customer Success Operations experience
Direct team management experience
Advanced Salesforce and SAP proficiency
Gainsight or similar CS platform expertise
Power BI, Tableau, or Looker skills
SaaS metrics knowledge (MRR, ARR, NRR)
Nice-to-have
Experience with automation implementation
Cross-functional project management
Background in Legal or Tax sectors
Hybrid work environment adaptability
Key Requirements
Graduation in Technology, Engineering, or Business Administration
Minimum 4 years of relevant operational experience