This role is a hands-on, business-facing position focused on executing and shaping the strategic direction of the ServiceNow HR Service Delivery (HRSD) platform
Job Summary
This role is a hands-on, business-facing position focused on executing and shaping the strategic direction of the ServiceNow HR Service Delivery (HRSD) platform.
Key responsibilities include owning HRSD user stories, translating HR needs into functional designs, partnering with HR COEs and Technology teams, and leading testing activities.
The role offers a hybrid work schedule, flexible paid time off, 401(K) matching, health and wellbeing benefits, parental leave, and an employee stock purchase plan.
Matching Summary
This role is a hands-on, business-facing position focused on executing and shaping the strategic direction of the ServiceNow HR Service Delivery (HRSD) platform.
Skills & Requirements
Must-have
ServiceNow HRSD platform expertise
Case Management
Employee Center / Portal
Virtual Agent
Knowledge Management
HR operations understanding
Nice-to-have
Thrives in ambiguity
Proactive problem identification
Balancing execution and product thinking
Improving employee experience
Key Requirements
5+ years HR Technology/HRIS/HRSD experience
3+ years hands-on ServiceNow HRSD experience
Proven ability to work independently
ServiceNow HRSD certification preferred
Experience with Workday HCM integrations preferred