Sr Associate Technical Support Engineer-paradox

Workday

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Troubleshoot account configurations, apis, job feeds, and databases
Sql queries for data investigation
Configure client sso, sftp, and ssh security protocols
** Workday is seeking a Senior Associate Technical Support Engineer for its Paradox Customer Support team. The ideal candidate will have technical troubleshooting skills, experience in customer support, and a collaborative mindset, working with various technologies to resolve complex customer issues. **

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • We promote Workday’s core values, with ‘Employees’ being our first! This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Associate Technical Support Engineer for its Paradox Customer Support team. The ideal candidate will have technical troubleshooting skills, experience in customer support, and a collaborative mindset, working with various technologies to resolve complex customer issues. **

Skills & Requirements

Must-have

  • Troubleshoot account configurations, APIs, Job Feeds, and databases
  • SQL queries for data investigation
  • Configure client SSO, sFTP, and SSH security protocols
  • RESTful API calls using Postman or Bruno
  • JPath and JMESPath for job feed integrations

Nice-to-have

  • Creative approach and eager to learn
  • Support colleagues and have fun
  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Familiarity with AI troubleshooting tools and LLM observability platforms

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or equivalent experience
  • 2+ years in technical support
  • 1+ years validating XML, JSON, and CSV formats
  • 1+ years of experience with JIRA, Microsoft Office, and Visual Studio Code
  • 1+ years focusing on data-driven decision-making

Work Rights

Not specified

Tailored Resume

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