Resolve customer’s issues via the telephone, email or remote sessions, reproducing issues in-house and responding back in a timely manner
Job Summary
Resolve customer’s issues via the telephone, email or remote sessions, reproducing issues in-house and responding back in a timely manner.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Matching Summary
Resolve customer’s issues via the telephone, email or remote sessions, reproducing issues in-house and responding back in a timely manner.
Skills & Requirements
Must-have
Linux administration and troubleshooting
Networking troubleshooting
Cluster Services
SAN technologies
HP Servers Blade/Rackmount management
Disaster Recovery planning and testing
Linux Vulnerability assessment
Nice-to-have
Excellent written and verbal communication
High quality product and solution support
High productivity and efficiency
Support other team members
Growth mindset
Intellectual curiosity
Key Requirements
Minimum 5 years of experience
Bachelor’s degree in Engineering (or Equivalent)
Relevant certification on the latest track like CCNA / RHCE