Senior Client Engagement Executive

chatelain.ch

Crm system management experience
Salesforce and power bi proficiency
Retail client engagement execution
The role ensures operational excellence in executing FBP CEM plans across all client touchpoints to drive retention and loyalty

Job Summary

  • The role ensures operational excellence in executing FBP CEM plans across all client touchpoints to drive retention and loyalty.
  • Candidates will manage end-to-end client journey activations including events, gifting, and personalized communications via multiple channels.
  • Success requires tracking campaign performance through analytics tools like iCoco and Salesforce while ensuring data accuracy and privacy compliance.

Matching Summary

The role ensures operational excellence in executing FBP CEM plans across all client touchpoints to drive retention and loyalty.

Skills & Requirements

Must-have

  • CRM system management experience
  • Salesforce and Power BI proficiency
  • Retail client engagement execution

Nice-to-have

  • SQL knowledge for data extraction
  • Proactive team player attitude
  • Strong organizational skills

Key Requirements

  • Bachelor's degree in Marketing or Business
  • Minimum 2 years in CRM or retail marketing
  • Proficiency with Microsoft Excel and PowerPoint

Work Rights

Not specified

Tailored Resume

Cover Letter