Customer Engagement Advisor

Aristocrat Interactive

2 years customer engagement experience
Salesforce crm proficiency
Strong relationship management skills
This role focuses on strengthening relationships with venues and improving customer satisfaction across Aristocrat's CXS portfolio

Job Summary

  • This role focuses on strengthening relationships with venues and improving customer satisfaction across Aristocrat's CXS portfolio.
  • The position requires supporting the structured engagement program for the leading 40 clients while ensuring consistent communication and reporting.
  • Candidates must partner with internal teams to identify target accounts and design strategic engagement plans that drive product adoption.

Matching Summary

This role focuses on strengthening relationships with venues and improving customer satisfaction across Aristocrat's CXS portfolio.

Skills & Requirements

Must-have

  • 2 years customer engagement experience
  • Salesforce CRM proficiency
  • Strong relationship management skills
  • Data analysis and reporting capabilities
  • Proactive problem-solving approach

Nice-to-have

  • Hospitality or gaming industry background
  • Experience with online real money gaming
  • Strategic planning for top accounts
  • Cross-departmental collaboration skills

Key Requirements

  • Minimum 2 years in customer engagement or account management
  • Authorization to work without visa sponsorship required
  • Proficiency in Salesforce and reporting tools preferred

Work Rights

Must be authorized to work in location without sponsorship

Tailored Resume

Cover Letter