Product Owner - Customer Success

Salesforce Sites

**
Salesforce service cloud or platform
Agile development methods
Traceable, organized backlog management
** Salesforce is seeking a Product Owner for its Customer Success domain to manage the execution of a new Contact lifecycle initiative. The ideal candidate should possess strong experience with Salesforce implementations, Agile methodologies, and a knack for translating strategic vision into actionable tasks. **

Job Summary

  • You will take the vision from Product Managers and business stakeholders and transform it into a granular, actionable backlog that empowers our engineering teams to build world-class solutions.
  • Manage the Security Lifecycle: Own the delivery of the tenant-scoped Contact lifecycle, covering everything from initial request and acceptance to active status and timeout handling.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

Match Score: 75

** Salesforce is seeking a Product Owner for its Customer Success domain to manage the execution of a new Contact lifecycle initiative. The ideal candidate should possess strong experience with Salesforce implementations, Agile methodologies, and a knack for translating strategic vision into actionable tasks. **

Skills & Requirements

Must-have

  • Salesforce Service Cloud or Platform
  • Agile Development methods
  • Traceable, organized backlog management
  • Tenant-scoped Contact lifecycle
  • MuleSoft integrations
  • Operational email alias verification

Nice-to-have

  • User-centered design principles
  • Customer journey mapping
  • Process modeling
  • System integration experience
  • AI-driven workforce transformation

Key Requirements

  • 3+ years Salesforce experience
  • Familiarity with security contact lifecycles
  • Deep understanding of Agile
  • Experience with Jobs to be Done framework
  • Ability to work in ambiguous environments
  • Salesforce Administrator Certification
  • Sales Cloud Consultant Certification
  • Service Cloud Certification

Work Rights

Not specified

Tailored Resume

Cover Letter