Technical Customer Service Advisor - Spanish Speaker (bókun)
Dreamland Safari Tours
Oxford, United Kingdom
Hybrid (2 days onsite in oxford)
English and spanish fluency
Technical issue diagnosis and resolution
Customer communication across multiple channels
The Technical Customer Service Advisor - Spanish Speaker position at Dreamland Safari Tours focuses on providing technical support to customers of Bókun, a business management software for the travel industry. The role requires fluency in English and Spanish, along with strong problem-solving and analytical skills
Job Summary
As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience.
This role involves managing inbound and outbound communication in English and Spanish across multiple channels, including email, phone, video calls with screen sharing, and chat.
Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction.
Matching Summary
Match Score: 85
The Technical Customer Service Advisor - Spanish Speaker position at Dreamland Safari Tours focuses on providing technical support to customers of Bókun, a business management software for the travel industry. The role requires fluency in English and Spanish, along with strong problem-solving and analytical skills.
Skills & Requirements
Must-have
English and Spanish fluency
Technical issue diagnosis and resolution
Customer communication across multiple channels
Researching and replicating problems
Bug report creation
Troubleshooting documentation maintenance
Nice-to-have
Strong analytical and investigative skills
Customer-focused attitude
Excellent teamwork and collaboration
Adaptability to business changes
Passion for customer care
Key Requirements
1-3 years of customer service or technical support experience
Basic working knowledge of CSS, HTML, and website CMS tools
Experience working toward customer satisfaction targets
Ability to multitask effectively in a fast-paced environment
Flexibility to work shift patterns, including occasional weekends