Customer Service Representative

BMO

Toronto, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: not s...
Exceptional customer service delivery
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests, handles transactions, and offers advice on digital and self-serve options to make banking easy.
  • Contributes to meeting branch business results and customer experience goals while following risk and compliance processes.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial advice
  • Handle banking transactions
  • Support digital banking options
  • Collaborate with team members
  • Follow risk and compliance policies

Nice-to-have

  • Creative problem solving
  • Personalized customer experience
  • Continuous improvement mindset
  • Adaptable to schedule changes
  • Passion for helping customers

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of banking offers
  • Experience with digital tools and applications
  • Basic knowledge of sales and business banking solutions
  • Verbal and written communication skills
  • Organization and collaboration skills

Work Rights

Not specified

Tailored Resume

Cover Letter