Sr Business Process Analyst - Knowledge Management And Ai

Workday

Fully remote
8+ years business process analyst experience
5+ years knowledge management tools kcs
Process mapping and lean six sigma methodologies
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support

Job Summary

  • This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
  • The successful candidate will collaborate with cross-functional teams to integrate knowledge management systems with other platforms for better data analysis.
  • Workday offers a flexible work approach requiring at least half of the time spent in-office or in the field to deepen team connections.

Matching Summary

This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools KCS
  • Process mapping and Lean Six Sigma methodologies
  • SQL and data visualization tools proficiency
  • Experience with digital support technologies

Nice-to-have

  • AI chatbot and automated systems experience
  • KCS and Lean Six Sigma certification
  • Adaptable self-starter in high-growth environment
  • Strong written and verbal communication skills

Key Requirements

  • Bachelor's degree in related field
  • 8+ years as Business Process Analyst
  • 5+ years in knowledge management
  • 2+ years SQL experience
  • KCS and Lean Six Sigma certification preferred

Work Rights

Not specified

Tailored Resume

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