It Service Delivery Technician

985fm.ca

Quakertown, Pennsylvania, USA
Base: not specified; bonus/equity: not specified; ...
Fully remote
Support it hardware and software
Troubleshoot and resolve issues
Windows 10/11, office 365
The primary purpose of this position is to support and maintain all IT hardware and software, including desktops, laptops, printers, mobile devices, phones, peripherals and client software

Job Summary

  • The primary purpose of this position is to support and maintain all IT hardware and software, including desktops, laptops, printers, mobile devices, phones, peripherals and client software.
  • Provides support for client computing hardware and software, builds, configures and deploys desktops, laptops and related peripherals, and troubleshoots and resolves issues by utilizing Standard Operating Procedures.
  • Our total rewards program includes base wages, a cash-based incentive program, overtime pay, shift differentials, call-in pay, and a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits.

Matching Summary

The primary purpose of this position is to support and maintain all IT hardware and software, including desktops, laptops, printers, mobile devices, phones, peripherals and client software.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Support IT hardware and software
  • Troubleshoot and resolve issues
  • Windows 10/11, Office 365
  • Active Directory user management
  • Client-side security software
  • Network printer support
  • Client-side networking troubleshooting

Nice-to-have

  • Customer success focus
  • Continuous improvement mindset
  • Adapt to rapid changes
  • Positive customer support attitude
  • Experience with Mac hardware

Key Requirements

  • Associate’s degree required
  • 0-3 years of experience
  • Related certifications preferred
  • Experience supporting manufacturing companies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter