This role leads the Customer Service Import function within a 4PL environment with full accountability for service delivery and customer experience
Job Summary
This role leads the Customer Service Import function within a 4PL environment with full accountability for service delivery and customer experience.
Maersk offers a nurturing management culture where leaders support ideas and provide necessary advice and training throughout your career.
The position requires owning end-to-end import service delivery while coordinating across brokers, suppliers, and internal teams to ensure seamless execution.
Matching Summary
This role leads the Customer Service Import function within a 4PL environment with full accountability for service delivery and customer experience.
Skills & Requirements
Must-have
2+ years leadership experience
3-5 years logistics operations
Import process and customs knowledge
KPI management and performance tracking
Stakeholder and customer relationship management
Nice-to-have
Experience in 4PL or multi-stakeholder environments
Analytical mindset for continuous improvement
Cross-sell and up-sell opportunity identification
Strong coaching and talent development skills
Key Requirements
2+ years in a leadership role
3-5+ years operational knowledge in Logistics
Fluent in English
Strong knowledge of international trade compliance