Customer Service Executive

Diageo

Tokyo, Japan
Fluent in japanese language
English speaking and understanding
High-level customer service delivery
The Customer Service Executive is the first point of contact for customers, acting as the link between the Cash Cycle Department and external contacts

Job Summary

  • The Customer Service Executive is the first point of contact for customers, acting as the link between the Cash Cycle Department and external contacts.
  • Responsibilities include daily Sales Order processing, handling customer queries, supporting continuous improvement projects, and ensuring smooth month-end closing activities.
  • Diageo's global objective is to provide excellent customer service to improve customer satisfaction and ensure smooth transition of new EDI customers.

Matching Summary

The Customer Service Executive is the first point of contact for customers, acting as the link between the Cash Cycle Department and external contacts.

Skills & Requirements

Must-have

  • Fluent in Japanese Language
  • English speaking and understanding
  • High-level customer service delivery
  • On time, in full shipments
  • Sales Order processing
  • Customer query resolution
  • Internal control adherence

Nice-to-have

  • Continuous improvement mindset
  • Cross-market responsibilities
  • Proactive relationship management
  • Collaborative team player

Key Requirements

  • Fluent Japanese language skills
  • Proficient English communication
  • Strong MS Office proficiency
  • Strong customer service attitude

Work Rights

Not specified

Tailored Resume

Cover Letter