Service Advisor

Lexus of Sacramento

Sacramento, CA, United States
Estimated annual earnings $64,500 to 161,800; comm...
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Initiating automotive services and repairs
Ascertaining vehicle performance problems
Writing repair orders
** Lexus of Sacramento is seeking an Experienced Service Advisor to facilitate communication between customers and technicians, manage service requests, and ensure customer satisfaction. The role requires previous experience in automotive service and a strong focus on customer service. **

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 75

** Lexus of Sacramento is seeking an Experienced Service Advisor to facilitate communication between customers and technicians, manage service requests, and ensure customer satisfaction. The role requires previous experience in automotive service and a strong focus on customer service. **

Salary

Estimated annual earnings $64,500 to 161,800; Commission plus bonuses; Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Ascertaining vehicle performance problems
  • Writing repair orders
  • Maintaining customer records
  • Communicating service needs to customers

Nice-to-have

  • Earning customers for life
  • Team player focused on exemplary customer service

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as an automotive technician
  • Basic mechanical understanding of an automobile
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

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