Sr. Omnichannel Analyst

The Warranty Group

Base: $80,000.00 - $131,900.00; bonus/equity: not ...
Onsite
4+ years data analyst experience
Sql microsoft reporting services power bi
Contact center environment experience
The Warranty Group is seeking a Senior Omnichannel Analyst to utilize data and technology to enhance customer experiences. The role involves collaborating with stakeholders, analyzing customer journey data, and providing actionable insights, with a requirement for strong analytical skills and experience in data reporting tools

Job Summary

  • This role directly informs decisions and optimizes experiences for over 300 million customers worldwide.
  • You will partner with stakeholders to understand business needs and build strong relationships to influence roadmaps.
  • The company is a Fortune 500 global business services provider recognized as a Best Place to Work in 15 countries.

Matching Summary

Match Score: 85

The Warranty Group is seeking a Senior Omnichannel Analyst to utilize data and technology to enhance customer experiences. The role involves collaborating with stakeholders, analyzing customer journey data, and providing actionable insights, with a requirement for strong analytical skills and experience in data reporting tools.

Salary

Base: $80,000.00 - $131,900.00; Bonus/Equity: Not specified; Benefits: U.S. benefit information available at myassurantbenefits.com

Skills & Requirements

Must-have

  • 4+ years data analyst experience
  • SQL Microsoft Reporting Services Power BI
  • Contact center environment experience
  • Customer journey mapping skills
  • Translate insights to recommendations

Nice-to-have

  • Medallia Qualtrics CX platform knowledge
  • CCXP certification or similar
  • Agile TFS Azure Dev Ops exposure
  • Mentoring junior team members
  • Transformation initiative experience

Key Requirements

  • Bachelor's degree in statistics business math computer science
  • 4+ years experience in data analyst role
  • 2+ years experience with SQL Power BI reporting tools
  • Experience working in contact center environments

Work Rights

Not specified

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