Manager, Contact Center - Risk Operations

Walmart

Bentonville, AR, United States of America
Base: $60,000.00 - $110,000.00; bonus/equity: annu...
Fraud and risk management
Team operations and performance
Manage escalations and root cause analysis
Lead teams within risk operations, including compliance, payments, and identity, to maintain daily operations and uphold high-performance standards

Job Summary

  • Lead teams within risk operations, including compliance, payments, and identity, to maintain daily operations and uphold high-performance standards.
  • Monitor and action against established service level agreements, ensure correct staffing, and manage audit processes for decision accuracy and policy enforcement.
  • Collaborate with senior leadership, cross-functional teams, product, and engineering to align risk strategies with business objectives and optimize risk operations efficiency.

Matching Summary

Lead teams within risk operations, including compliance, payments, and identity, to maintain daily operations and uphold high-performance standards.

Salary

Base: $60,000.00 - $110,000.00; Bonus/Equity: Annual or quarterly performance bonuses; Benefits: Health, 401(k), stock purchase, PTO, education benefits

Skills & Requirements

Must-have

  • Fraud and risk management
  • Team operations and performance
  • Manage escalations and root cause analysis
  • Data analysis for risk identification
  • Cross-functional collaboration with stakeholders
  • Product and process optimization

Nice-to-have

  • Adaptability to changing priorities
  • Commitment to continuous improvement
  • Employee engagement and positive environment
  • Passion for customer service

Key Requirements

  • Bachelor's degree or 4 years' experience
  • 2 years' retail management experience
  • 1 year supervisory experience
  • 3 years customer service/contact center experience

Work Rights

Not specified

Tailored Resume

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