Senior Manager Transformation Digitale Secteur Energy & Utilities- F/h
PwC
Unknown
Digital transformation leadership
Crm and billing platform expertise
Program management with budgets over 2m€
You will define digital operating models for customer relations and commercial chains integrating AI to enhance customer satisfaction and performance
Job Summary
You will define digital operating models for customer relations and commercial chains integrating AI to enhance customer satisfaction and performance.
The role involves piloting large-scale digital transformation programs from initial scoping to operational implementation of digital platforms.
PwC offers an innovative technological environment with access to advanced tools like Tech Lab, Copilot M365, and IA Factory, along with exceptional learning and development opportunities.
Matching Summary
You will define digital operating models for customer relations and commercial chains integrating AI to enhance customer satisfaction and performance.
Skills & Requirements
Must-have
digital transformation leadership
CRM and billing platform expertise
program management with budgets over 2M€
integration of AI in digital solutions
customer relationship digitalization
team management with 10+ members
Nice-to-have
commercial development skills
bilingual communication in French and English
experience with SAP-ISU and Salesforce
working in complex innovative environments
thought leadership production
inclusive and diverse workplace culture
Key Requirements
12+ years consulting experience
7+ years in digital customer transformation
experience with CRM and billing platform redesign
management of teams larger than 10 people
management of budgets exceeding 2 million euros
engineering or business school degree or equivalent