Manager, Technical Support Engineering – Workday Platform
Workday
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Workday analytics domain expertise
Debugging complex system issues
Log analysis for root cause identification
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Workday is seeking a Manager for Technical Support Engineering focused on their Analytics Platform, emphasizing leadership, technical expertise, and customer satisfaction. The role involves mentoring a global team, resolving complex analytics issues, and ensuring high-performance standards, all within a fully remote environment.
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Job Summary
Lead, mentor, and grow a high-performing global team of analytics support engineers, fostering an inclusive, collaborative culture.
Drive deep technical investigation across analytics performance, query optimization, indexing, Prism pipelines, and system health diagnostics.
Partner with Product, Engineering, and Customer Success to influence roadmap direction based on real customer signals.
Matching Summary
Match Score: 75
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Workday is seeking a Manager for Technical Support Engineering focused on their Analytics Platform, emphasizing leadership, technical expertise, and customer satisfaction. The role involves mentoring a global team, resolving complex analytics issues, and ensuring high-performance standards, all within a fully remote environment.
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Skills & Requirements
Must-have
Workday Analytics domain expertise
Debugging complex system issues
Log analysis for root cause identification
Distributed systems understanding
SQL for data analysis
Python for data analysis and automation
System performance optimization
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Key Requirements
6+ years of experience in technical support, analytics, or system performance
2+ years leading teams
Bachelor’s degree in Computer Science, Information Management, Statistics, or related field