Tech Service Desk Agent

unistrasi.it

Problem solving and analytical skills
Support for hardware and software
Experience with service requests
The role involves answering moderately complex questions and providing technical support

Job Summary

  • The role involves answering moderately complex questions and providing technical support.
  • You will utilize problem-solving skills to resolve challenging incidents effectively.
  • The position supports L1 agents with ongoing inquiries related to client incidents.

Matching Summary

The role involves answering moderately complex questions and providing technical support.

Skills & Requirements

Must-have

  • Problem solving and analytical skills
  • Support for hardware and software
  • Experience with service requests

Nice-to-have

  • Ability to escalate complex problems
  • Support for L1 agents
  • Judgment based on experience

Key Requirements

  • High School Diploma or GED required
  • 1-2 years’ experience in IT support
  • Technical certification or Associate Degree may be required

Work Rights

Must be eligible for export-controlled commodities

Tailored Resume

Cover Letter