Base: $93,770 - $179,240; bonus/equity: not specif...
Workforce management best practices
Call center dynamics
Demand forecasting and staffing
Responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities
Job Summary
Responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities.
Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring.
Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Matching Summary
Responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities.
Salary
Base: $93,770 - $179,240; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
Skills & Requirements
Must-have
Workforce management best practices
Call center dynamics
Demand forecasting and staffing
Supplier performance monitoring
Operational performance consultation
Nice-to-have
Project management principles
Balancing multiple priorities
Influencing diverse teams
Real-time capacity support
Flexible work hours
Key Requirements
Bachelor's degree or 4 years of related experience
6 years of experience in strategic supplier or workforce management
2 years of direct team lead, supervisory or management experience
Current knowledge of workforce management software