Customer Retention Representative

North

Remote
Base: $14-$18ph; bonus/equity: incentive pyy plan ...
Fully remote
Customer retention principles
B2b environment
Strategic outreach
North is seeking a Customer Retention Representative to work remotely, focusing on retaining and expanding their current merchant customer base through strategic outreach and inbound calls. The ideal candidate should have experience in customer retention, excellent communication skills, and the ability to handle challenging situations effectively

Job Summary

  • Retain merchant customers seeking to cancel service and generate sales by placing outbound calls to former merchants.
  • Resolve issues related to rates, fees, equipment, and service, while educating merchants on the value proposition of remaining with the company.
  • The company offers a comprehensive benefits package including Medical, Dental, & Vision Coverage, Paid Time Off, and 401(k) + Match.

Matching Summary

Match Score: 85

North is seeking a Customer Retention Representative to work remotely, focusing on retaining and expanding their current merchant customer base through strategic outreach and inbound calls. The ideal candidate should have experience in customer retention, excellent communication skills, and the ability to handle challenging situations effectively.

Salary

Base: $14-$18/hour; Bonus/Equity: Incentive pay plan based on retention goals; Benefits: Medical, Dental, Vision, PTO, 401(k) + Match, etc.

Skills & Requirements

Must-have

  • Customer retention principles
  • B2B environment
  • Strategic outreach
  • Inbound and outbound calls
  • Resolve outstanding issues
  • Educate merchants on value
  • Negotiate with customers
  • Independent decision making

Nice-to-have

  • Thrives in competitive environment
  • Build rapport
  • Influence decisions
  • Navigate complex situations
  • Maximize customer loyalty
  • Suggest process improvements

Key Requirements

  • High School Diploma or equivalent
  • Minimum 1 year call center experience
  • Minimum 1 year Sales, Retention, or Loyalty Representative experience preferred
  • Excellent oral and written communication skills
  • Demonstrated ability to achieve and exceed goals

Work Rights

Not specified

Tailored Resume

Cover Letter