Brokerage Customer Experience Manager (remote)

UPS

Remote, United States
Base: $78,000pyear to $144,480pyear; bonus/equity:...
**
Customs broker license required
Manage 750 brokerage accounts
Strong knowledge local customs regulations
** The Brokerage Customer Experience Manager position at UPS is a remote role focused on leading a team that manages customer relationships for approximately 750 brokerage accounts. The ideal candidate should possess strong customer management experience, analytical skills, and a Customs Broker License, along with proficiency in relevant digital tools. **

Job Summary

  • This position leads a team managing the relationship of roughly 750 brokerage accounts within a Fortune Global 500 organization.
  • The role requires ensuring the team is organized, supported, and guided through a CX approach to issue resolution and customer retention.
  • Hired applicants are offered annual short-term and/or long-term incentive compensation programs subject to performance factors.

Matching Summary

Match Score: 75

** The Brokerage Customer Experience Manager position at UPS is a remote role focused on leading a team that manages customer relationships for approximately 750 brokerage accounts. The ideal candidate should possess strong customer management experience, analytical skills, and a Customs Broker License, along with proficiency in relevant digital tools. **

Salary

Base: $78,000/year to $144,480/year; Bonus/Equity: Annual short-term and/or long-term incentive compensation programs available; Benefits: Medical, dental, vision, 401(k), vacation, and paid holidays included

Skills & Requirements

Must-have

  • Customs Broker License required
  • Manage 750 brokerage accounts
  • Strong knowledge local customs regulations
  • Proficient in Microsoft Office software
  • Digital mindset with CRM and AI tools

Nice-to-have

  • International Trade or Logistics experience
  • GFF Customs Brokerage experience preferred
  • Strong collaborator and innovator traits
  • Project Management technology platform usage

Key Requirements

  • Must be a U.S. Citizen or National
  • Required: Customs Broker License
  • Required: Bachelor's degree
  • Authorized to work in the U.S.

Work Rights

Must have US citizenship, permanent residence, or work authorization

Tailored Resume

Cover Letter