Senior Engineer

NTT DATA

On-site
Moderate-level experience in managed services roles
Knowledge of ticketing tools preferably servicenow
Familiarity with itil processes
NTT DATA is seeking a Senior Engineer (Cross Technology Managed Services Engineer - L2) to maintain clients' IT infrastructure, ensuring smooth operations and high-quality service delivery. The role emphasizes proactive monitoring and resolving technical issues while collaborating with diverse teams in a dynamic work environment

Job Summary

  • You will play an essential role in maintaining clients' IT infrastructure by proactively monitoring and resolving technical incidents.
  • The company is a $30+ billion trusted global innovator serving 75% of the Fortune Global 100.
  • You will collaborate closely with other teams and clients to provide second-level support ensuring seamless communication.

Matching Summary

Match Score: 85

NTT DATA is seeking a Senior Engineer (Cross Technology Managed Services Engineer - L2) to maintain clients' IT infrastructure, ensuring smooth operations and high-quality service delivery. The role emphasizes proactive monitoring and resolving technical issues while collaborating with diverse teams in a dynamic work environment.

Skills & Requirements

Must-have

  • Moderate-level experience in managed services roles
  • Knowledge of ticketing tools preferably ServiceNow
  • Familiarity with ITIL processes
  • Bachelor's degree in IT/Computing or equivalent work experience

Nice-to-have

  • Ability to work longer hours when necessary
  • Positive outlook and ability to work well under pressure
  • Proven ability to communicate effectively across cultures

Key Requirements

  • Bachelor's degree in IT/Computing
  • Equivalent work experience
  • Experience working with vendors and third parties

Work Rights

Not specified

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