Customer Care Representative, Psa (work Onsite)

Collectors Universe

Jersey City, NJ, United States
Base: $21ph; bonus/equity: not specified; benefits...
Fully remote
Customer service experience
Contact center environment
Respond to customer inquiries
Provide world-class customer care to PSA customers around the world, resolving concerns via phone, email, social media, Live Chat, message boards, and in person

Job Summary

  • Provide world-class customer care to PSA customers around the world, resolving concerns via phone, email, social media, Live Chat, message boards, and in person.
  • Inform customers about company services, memberships, procedures, policies, and promotions, while also selling memberships and supplies.
  • Full-time employees are eligible for health insurance, a 401(K) matching plan, paid vacation, holiday pay, employee discounts, and additional benefits like fertility and educational assistance.

Matching Summary

Provide world-class customer care to PSA customers around the world, resolving concerns via phone, email, social media, Live Chat, message boards, and in person.

Salary

Base: $21/hour; Bonus/Equity: Not specified; Benefits: Health Insurance, 401(K) Matching Plan, Vacation, Holiday Pay, Employee Discounts

Skills & Requirements

Must-have

  • Customer service experience
  • Contact center environment
  • Respond to customer inquiries
  • Resolve customer concerns
  • Onsite work required

Nice-to-have

  • Fluent in other languages
  • Google Docs, DialPad, SalesForce, Slack
  • Team player
  • Problem-solving skills
  • Positive team spirit

Key Requirements

  • 1-2 years customer service experience
  • Fluent in English
  • Authorized to work in the United States

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter