Senior Customer Service Claims Associate - Dutch Speaker

Assurant Inc

Amsterdam, Netherlands
Hybrid
Fluent dutch speaking advanced level
English c1 level
Excellent verbal written listening skills
Your main responsibility will be to assess and resolve insurance claims, with additional tasks and responsibilities supporting the team

Job Summary

  • Your main responsibility will be to assess and resolve insurance claims, with additional tasks and responsibilities supporting the team.
  • The role involves providing service to ensure customers receive assistance with claims for lost, stolen, or damaged mobile phones or gadgets.
  • Benefits include extensive training, hybrid working options, home and travel allowances, 28 days vacation plus public holidays, health and wellbeing allowance, and career opportunities.

Matching Summary

Your main responsibility will be to assess and resolve insurance claims, with additional tasks and responsibilities supporting the team.

Skills & Requirements

Must-have

  • Fluent Dutch speaking advanced level
  • English C1 level
  • Excellent verbal written listening skills
  • Assess and resolve insurance claims
  • Monitor quality of tasks

Nice-to-have

  • Support with training new starters
  • Work with claim handlers on escalations
  • Watchdog for SLAs

Key Requirements

  • Managing a small team customer service
  • Organised and able to prioritise tasks

Work Rights

Not specified

Tailored Resume

Cover Letter