Job Summary

• Own Training Portfolio Management, designing and implementing structured training programs for digital onboarding, operational tools, product-specific training, and mandatory compliance courses.
• Develop and maintain all training documentation, learning paths, knowledge base materials, and SOPs, utilizing an LMS to track progress and evaluate effectiveness.
• Partner with Customer Operations, Optimization, Self-Service, Knowledge Management, and Quality Assurance Leadership to ensure operational readiness and timely training updates.

Matching Summary

Salary

$83,702.00 - $120,000.00 USD; Not specified; medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; paid Personal Time Off and paid company holidays

Skills & Requirements

Key Requirements

• 5+ years in training, L&D, or operational enablement
• 2+ years in formal people management
• Proven ability to lead high-performing teams
• Experience creating and managing training programs
• Proficiency with LMS platforms and e-learning tools

Work Rights