Workday is hiring a Sr Associate Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. The role focuses on providing technical support for their SaaS enterprise software, requiring strong problem-solving skills and a collaborative mindset
Job Summary
The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working through exciting problems.
Candidates will collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for business-critical issues.
The position offers flexible work schedules, empowering employees to follow their desired career path while maintaining a strong focus on work-life balance.
Matching Summary
Match Score: 85
Workday is hiring a Sr Associate Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. The role focuses on providing technical support for their SaaS enterprise software, requiring strong problem-solving skills and a collaborative mindset.
Salary
Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
2 years SaaS enterprise software experience
Basic Object Oriented Programming knowledge
Ability to read and analyze log files
Basic SQL syntax knowledge
Experience with API client tools like Postman
Nice-to-have
Previous HCM or Talent solutions implementation
Experience with SOAP, WSDL, XML integrations
Health monitoring tools experience
Knowledge Centered Service documentation
Resilience in tight resolution timeframes
Key Requirements
2 years of experience with SaaS Enterprise software
Demonstrable ability to support HCM or Talent solutions
Previous experience with web service integrations (SOAP/WSDL/XML)