The role involves ensuring the stability, availability, and optimal performance of business-critical applications within the Project and Development Services division
Job Summary
The role involves ensuring the stability, availability, and optimal performance of business-critical applications within the Project and Development Services division.
Candidates will act as subject matter experts, providing technical support, conducting root cause analysis, and mentoring team members to resolve complex issues.
JLL is committed to hiring talented individuals who align with their values of teamwork, ethics, and excellence while shaping the future of real estate.
Matching Summary
The role involves ensuring the stability, availability, and optimal performance of business-critical applications within the Project and Development Services division.
Skills & Requirements
Must-have
Application support experience
Troubleshooting complex issues
Log analysis and monitoring tools
ITIL framework knowledge
Database systems understanding
Nice-to-have
Mentoring new hires
Strong customer service orientation
Continuous improvement mindset
Cross-functional collaboration skills
Key Requirements
Bachelor's degree in computer science or related field
Proven experience as an application support analyst
Familiarity with ITIL framework and IT service management