The Helpdesk Engineer position at THE HACENS TALENT PTE. LTD. in Singapore is focused on providing 24/7 technical support through troubleshooting and first-call resolution for user queries. Candidates should possess a blend of technical skills and soft skills, including effective communication and empathy
Job Summary
The role requires operating in rotating shifts to ensure 24/7 availability including weekends and holidays.
Candidates must handle user queries via phone, email, or chat while aiming to resolve issues at first contact.
Success in this position involves balancing technical troubleshooting with strong communication and empathy skills.
Matching Summary
Match Score: 75
The Helpdesk Engineer position at THE HACENS TALENT PTE. LTD. in Singapore is focused on providing 24/7 technical support through troubleshooting and first-call resolution for user queries. Candidates should possess a blend of technical skills and soft skills, including effective communication and empathy.
Skills & Requirements
Must-have
Rotating shift coverage including weekends
First Call Resolution (FCR) handling
Hardware software and network troubleshooting
SLA adherence and ITIL process compliance
Ticket status communication with users
Nice-to-have
Strong empathy and soft skills for user interaction
Proactive system monitoring and alert tracking
Contributing new fixes to knowledge base
Effective escalation management to Level 2/3 teams