$70,000 - $115,000 annual; not specified; not spec...
Servicenow and salesforce experience
Service management in saas
Financial market information systems
This role enhances long-term relationships with our customers through daily control of, and continuous review and improvement of our Operations and Support processes
Job Summary
This role enhances long-term relationships with our customers through daily control of, and continuous review and improvement of our Operations and Support processes.
The role will also work alongside the On-Boarding and Upgrade teams, Client Management and Global Operations Centre to ensure that our process is being followed, measured and clients are managed through all aspects of their lifecycle with Charles River.
State Street offers a competitive and comprehensive benefits package, including medical care, insurance, savings plans, and access to flexible work programs and development opportunities.
Matching Summary
This role enhances long-term relationships with our customers through daily control of, and continuous review and improvement of our Operations and Support processes.
Salary
$70,000 - $115,000 Annual; Not specified; Not specified
Skills & Requirements
Must-have
ServiceNow and SalesForce experience
Service Management in SaaS
Financial market information systems
Process Improvement identification and delivery
Client environment management ownership
Major incident process mobilization
Nice-to-have
Leveraging analytical mindset
Motivating staff in high pressure
Partnering with internal departments
Hands-on approach with C-level management
Proactive management skills
Key Requirements
0-3+ years financial/software services industry background
Bachelor's Degree in Business Management, Economics, Finance, Computer Science, Engineering or similar
Understanding of multi-tier technical architectures
Familiarity with SQL, FIX, Crystal Reports, messaging, web services