The Servicemanager Key Accounts Fire & Security is responsible for ensuring stable, high-quality, and compliant service delivery to key accounts with a focus on legal obligations, certifications, and long-term customer relationships
Job Summary
The Servicemanager Key Accounts Fire & Security is responsible for ensuring stable, high-quality, and compliant service delivery to key accounts with a focus on legal obligations, certifications, and long-term customer relationships.
This role acts as the connecting link between customers, service teams, specialists, and internal departments, managing customer satisfaction and contract performance.
The position includes leadership of approximately 14 employees, overseeing service operations, contract compliance, and continuous process improvement.
Matching Summary
The Servicemanager Key Accounts Fire & Security is responsible for ensuring stable, high-quality, and compliant service delivery to key accounts with a focus on legal obligations, certifications, and long-term customer relationships.
Skills & Requirements
Must-have
Service and contract management
Key account management
Compliance with certifications and regulations
Team leadership and development
KPI monitoring and performance analysis
Nice-to-have
Coach and develop team members
Strong communication and customer focus
Process and quality improvement
Cross-department collaboration
Stress resistant and decisive
Key Requirements
HBO work- and thinking level
Experience in service or contract management
Knowledge of Fire & Security systems
Experience with key account management
Familiarity with certifications and quality standards