Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
On-site
Leading client service team
Exceptional client experience
Compassionate high-quality care
Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, focusing on delivering exceptional client experiences and leading with empathy. The ideal candidate should possess strong leadership skills, previous customer service experience, and a passion for animal care. This full-time position offers competitive pay and a collaborative work environment

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
  • You’ll join a close-knit team that values humor, hard work, and heart.

Matching Summary

Match Score: 85

Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, focusing on delivering exceptional client experiences and leading with empathy. The ideal candidate should possess strong leadership skills, previous customer service experience, and a passion for animal care. This full-time position offers competitive pay and a collaborative work environment.

Skills & Requirements

Must-have

  • leading client service team
  • exceptional client experience
  • compassionate high-quality care
  • handling escalated client concerns

Nice-to-have

  • veterinary/medical experience is a plus
  • positive collaborative culture
  • humor hard work and heart

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles

Work Rights

Not specified

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