Digital Customer Success Manager

UpGuard

Manila, Philippines
On-site
Digital customer success experience
Data-driven strategist mindset
Apac regional market knowledge
UpGuard is seeking a Digital Customer Success Manager for their APAC region to drive customer engagement and retention through a tech-focused approach. The ideal candidate should possess a data-driven mindset, strong relationship-building skills, and a passion for customer success

Job Summary

  • The role involves owning the end-to-end customer journey from automated onboarding to proactive retention using data triggers.
  • You will bridge the gap between global strategy and local success by blending automation with boots-on-the-ground regional insights.
  • UpGuard is scaling its infrastructure to process 100 billion risk signals daily following a US$75M Series C funding round.

Matching Summary

Match Score: 85

UpGuard is seeking a Digital Customer Success Manager for their APAC region to drive customer engagement and retention through a tech-focused approach. The ideal candidate should possess a data-driven mindset, strong relationship-building skills, and a passion for customer success.

Skills & Requirements

Must-have

  • Digital Customer Success experience
  • Data-driven strategist mindset
  • APAC regional market knowledge
  • Automated onboarding execution
  • Proactive customer retention skills

Nice-to-have

  • Commercial mindset for expansion
  • Passion for helping others
  • Building long-lasting relationships
  • Outside the box thinking
  • Agentic AI product familiarity

Key Requirements

  • Experience in digital or tech-touch ecosystems
  • Strategic approach to high-volume customer management
  • Ability to work within the APAC region

Work Rights

Not specified

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