Senior Manager, Channel Engagement And Communication

AIA Australia

Kuala Lumpur, Malaysia
Enhance product understanding and engagement
Improve claims steerage towards cost-effective solutions
Manage effective communication strategies
To enhance healthcare product understanding and engagement among agents and corporate clients, improve claims steerage towards cost-effective solutions, and manage effective communication strategies through agent circulars

Job Summary

  • To enhance healthcare product understanding and engagement among agents and corporate clients, improve claims steerage towards cost-effective solutions, and manage effective communication strategies through agent circulars.
  • Lead and manage the five core functions of Partnership Engagement & Strategy, aligning department objectives with overall business goals, particularly in claims cost containment, provider steerage, and corporate engagement.
  • Act as the “editor-in-chief” of all agent circulars, ensuring consistency and clarity, and work with internal teams to develop strategic content, including product updates, claims process changes, and training materials.

Matching Summary

To enhance healthcare product understanding and engagement among agents and corporate clients, improve claims steerage towards cost-effective solutions, and manage effective communication strategies through agent circulars.

Skills & Requirements

Must-have

  • Enhance product understanding and engagement
  • Improve claims steerage towards cost-effective solutions
  • Manage effective communication strategies
  • Guide agents in directing policyholders
  • Promote GP steerage as first line
  • Develop structured content calendar

Nice-to-have

  • Empowering people to find their better
  • Live Healthier, Longer, Better Lives
  • Build strong cross-functional partnerships
  • Optimize communication channels for engagement

Key Requirements

  • Senior Manager level experience
  • Experience in Partnership Engagement & Strategy
  • Experience in claims cost containment
  • Experience in provider steerage
  • Experience in corporate engagement

Work Rights

Not specified

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