The Backline Engineering Team acts as a critical bridge between Frontline Support and Engineering, handling complex technical issues and escalations across the Data and AI ecosystem
Job Summary
The Backline Engineering Team acts as a critical bridge between Frontline Support and Engineering, handling complex technical issues and escalations across the Data and AI ecosystem.
Key responsibilities include acting as the ultimate technical escalation point, elevating global team competency through standardized methodologies, and championing product supportability.
The role involves spearheading strategic automation and tooling initiatives, leading cross-functional incident response, and participating in on-call rotations.
Matching Summary
The Backline Engineering Team acts as a critical bridge between Frontline Support and Engineering, handling complex technical issues and escalations across the Data and AI ecosystem.
Salary
$170,000—$255,600 USD
Skills & Requirements
Must-have
complex customer issue resolution
troubleshooting methodologies
product supportability and observability
automation and tooling initiatives
cross-functional incident response
Linux system administration
cloud platform experience
Nice-to-have
customer success focus
continuous platform improvements
operational excellence
delightful customer experience
Key Requirements
12+ years technical industry experience
Bachelor's degree in Computer Science
Deep mastery in one of: Application Debugging, Big Data Ecosystems, Database Management, Automation & Tooling, Infrastructure & Networking, or Cloud Skills