Technical Support Engineer

Thunes

Singapore, Singapore
**
Sql queries and data manipulation
Api concepts and troubleshooting
Sftp protocols experience
** Thunes is seeking a Technical Support Engineer based in Singapore to ensure the stability and performance of its global payment platform. The role involves technical troubleshooting, log analysis, and collaboration with multiple teams to resolve complex operational issues. **

Job Summary

  • This role serves as a vital escalation point for L1 and NOC teams, ensuring the stability and integrity of a global payment platform.
  • The position requires deep technical investigation across application, infrastructure, and data layers to resolve complex operational issues.
  • Candidates will partner with Engineering and Product teams to uncover root causes and drive long-term reliability improvements through automation.

Matching Summary

Match Score: 75

** Thunes is seeking a Technical Support Engineer based in Singapore to ensure the stability and performance of its global payment platform. The role involves technical troubleshooting, log analysis, and collaboration with multiple teams to resolve complex operational issues. **

Skills & Requirements

Must-have

  • SQL queries and data manipulation
  • API concepts and troubleshooting
  • SFTP protocols experience
  • Log analysis and root cause investigation
  • Jira issue tracking usage

Nice-to-have

  • Financial settlement knowledge
  • Automation and systemic improvement drive
  • Cross-team collaboration skills
  • Proactive approach to FinTech environment

Key Requirements

  • Experience with SQL and file handling
  • Ability to read and comprehend code
  • Basic understanding of financial reconciliation processes

Work Rights

Not specified

Tailored Resume

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