Technical Service Technician

Ecolab Pty Ltd

Eagan, MN, US
Base: $45,700.00 - $68,600.00; bonus/equity: not s...
Hybrid (3 days on-site, 2 days remote)
3 years professional experience
2 years customer service experience
Microsoft office suite proficiency
Ecolab is seeking a Technical Service Technician to provide virtual technical support to its sales and service team, focusing on areas such as Institutional Warewashing, Laundry, and Housekeeping. The role requires strong customer service skills and proficiency in technical troubleshooting, with training provided for new hires

Job Summary

  • This position provides virtual technical service to the sales and service organization regarding institutional warewashing, laundry, and housekeeping.
  • The role offers on-the-job training from subject matter experts and access to best-in-class resources and technology.
  • Employees contribute to meaningful challenges helping customers achieve clean water, safe food, and healthy environments.

Matching Summary

Match Score: 75

Ecolab is seeking a Technical Service Technician to provide virtual technical support to its sales and service team, focusing on areas such as Institutional Warewashing, Laundry, and Housekeeping. The role requires strong customer service skills and proficiency in technical troubleshooting, with training provided for new hires.

Salary

Base: $45,700.00 - $68,600.00; Bonus/Equity: Not specified; Benefits: Comprehensive market-competitive benefits including health and wellness programs

Skills & Requirements

Must-have

  • 3 years professional experience
  • 2 years customer service experience
  • Microsoft Office Suite proficiency
  • English spoken and written proficiency
  • High School Diploma or GED required

Nice-to-have

  • Bilingual Spanish speaker preferred
  • Bachelor's degree in progress
  • Familiarity with ticketing systems
  • Video communication platform skills
  • Experience with preventative maintenance

Key Requirements

  • High School Diploma/GED
  • 3 years professional experience
  • 2 years customer interaction experience
  • Intermediate Microsoft Office proficiency
  • Fluency in English

Work Rights

Not specified

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