Unily is a leading AI-native employee experience platform recognized by Gartner, Forrester, and IDC with a strong customer validation record
Job Summary
Unily is a leading AI-native employee experience platform recognized by Gartner, Forrester, and IDC with a strong customer validation record.
The Senior Customer Success Manager will act as a trusted advisor to clients, driving adoption, retention, and satisfaction while collaborating cross-functionally.
Unily offers a flexible hybrid work model, a supportive team culture, comprehensive benefits including generous vacation and health coverage, and a commitment to sustainability.
Matching Summary
Unily is a leading AI-native employee experience platform recognized by Gartner, Forrester, and IDC with a strong customer validation record.
Skills & Requirements
Must-have
Customer Success Management
Managing $2M plus ARR portfolio
Experience with SaaS environment
Digital workplace platform experience
Use of customer success tools
Relationship management
Commercial acumen
Nice-to-have
German language skills
Proactive and motivated
Ability to work independently and in teams
Attention to detail
Solution driven
Experience in fast paced entrepreneurial company
Organized and able to multitask
Key Requirements
7+ years in Customer Success or Account Management
Managing portfolios with $2M+ ARR
Experience with multinational organizations 15,000+ employees
Experience with SaaS and digital workplace platforms
Experience using Planhat, Salesforce, Gong, Microsoft Office, Miro