Not specified; not specified; competitive remunera...
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Strong written and verbal communication skills
Experience in complaints handling and dispute resolution
Ability to handle challenging conversations with empathy
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DXC Technology is seeking a Customer Service & Complaints Specialist to enhance customer experience by managing complaints and delivering coaching to staff. The ideal candidate should have strong communication skills, experience in customer service, and a commitment to service excellence.
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Job Summary
The role sits within the Business Operations teams and plays a key role in supporting the organisation to enhance the overall customer experience.
Responsibilities include delivering customer service coaching, leading service recovery activities, and managing complaints end-to-end.
DXC Technology offers competitive remuneration, flexible leave options, and extensive resources for onboarding and continual development.
Matching Summary
Match Score: 75
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DXC Technology is seeking a Customer Service & Complaints Specialist to enhance customer experience by managing complaints and delivering coaching to staff. The ideal candidate should have strong communication skills, experience in customer service, and a commitment to service excellence.
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Salary
Not specified; Not specified; Competitive remuneration and benefits including novated leasing and health insurance
Skills & Requirements
Must-have
Strong written and verbal communication skills
Experience in complaints handling and dispute resolution
Ability to handle challenging conversations with empathy
Sound judgement within regulatory frameworks
Analytical and investigative skills with attention to detail
Nice-to-have
Experience in insurance or financial services sectors
Knowledge of workers' compensation regulations
Government sector experience
Commitment to customer-centric service excellence
Resilience and professionalism in high-pressure situations
Key Requirements
Proven experience in customer service roles
Experience in regulated environments highly regarded