Senior IT Program Manager (OCM & Infra Transformation)

ERP21 PTE LTD

Islandwide, Singapore
10+ years it program management experience
Global service desk transformation delivery
Organizational change management ocm strategy
The role requires leading end-to-end delivery of Infrastructure Transformation programs such as Global Service Desk consolidation and operating model redesign

Job Summary

  • The role requires leading end-to-end delivery of Infrastructure Transformation programs such as Global Service Desk consolidation and operating model redesign.
  • Candidates must drive Organizational Change Management strategies including impact assessments and behavioral change plans across multiple countries in the APAC region.
  • The position involves managing vendor partners to ensure service level agreements are met while measuring adoption metrics like self-service usage and SLA adherence.

Matching Summary

Match Score: 75

The role requires leading end-to-end delivery of Infrastructure Transformation programs such as Global Service Desk consolidation and operating model redesign.

Skills & Requirements

Must-have

  • 10+ years IT Program Management experience
  • Global Service Desk transformation delivery
  • Organizational Change Management OCM strategy
  • APAC regional multi-country stakeholder management
  • Vendor and outsourcing partner management
  • Infrastructure transformation program leadership

Nice-to-have

  • Excellent communication across diverse cultures
  • Experience with ITIL Agile methodologies
  • Proven track record in cloud shift programs
  • Strong influence skills in matrixed organizations

Key Requirements

  • 10+ years of IT Project/Program Management experience
  • Proven track record in implementing OCM in global environments
  • Experience in APAC regional roles
  • Certifications such as PMP, PRINCE2, or Prosci Change Management
  • Familiarity with ITIL, Agile, and change management methodologies

Work Rights

Not specified

Tailored Resume

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