Senior Manager, Tier 3 Operations Engineering

Sky (Comcast)

Colorado, US
Base: $111,488.92 - $183,956.72; bonus/equity: not...
On-site
Fortinet technologies (fortigate, fortimanager, fortianalyzer)
Network infrastructure (routing, switching, firewalls, sd-wan)
Cloud and data center technologies
Comcast Business is seeking a Senior Manager for Tier 3 Operations Engineering to lead a team of senior engineers in providing advanced technical support and ensuring infrastructure stability. The ideal candidate will possess strong technical expertise, management experience, and a proactive approach to incident management, while fostering a culture of continuous improvement

Job Summary

  • Lead, mentor, and develop a team of Tier 3 engineers supporting complex network and infrastructure environments.
  • Oversee day-to-day Tier 3 operations, ensuring timely resolution of escalations and adherence to SLAs.
  • Maintain deep understanding of network infrastructure, including routing, switching, firewalls, SD-WAN, cloud, and data center technologies.

Matching Summary

Match Score: 85

Comcast Business is seeking a Senior Manager for Tier 3 Operations Engineering to lead a team of senior engineers in providing advanced technical support and ensuring infrastructure stability. The ideal candidate will possess strong technical expertise, management experience, and a proactive approach to incident management, while fostering a culture of continuous improvement.

Salary

Base: $111,488.92 - $183,956.72; Bonus/Equity: Not specified; Benefits: Best-in-class Benefits

Skills & Requirements

Must-have

  • Fortinet technologies (FortiGate, FortiManager, FortiAnalyzer)
  • Network infrastructure (routing, switching, firewalls, SD-WAN)
  • Cloud and data center technologies
  • Major incident management (MIM) processes
  • ITIL best practices
  • Customer engagement and escalation handling

Nice-to-have

  • Proactive approach to incident management
  • Continuous improvement and operational excellence
  • Fostering a culture of accountability and collaboration
  • Automation and efficiency initiatives

Key Requirements

  • 7+ years in network/infrastructure operations
  • 3+ years in a leadership/management role
  • Bachelor's degree in IT, Engineering, or related field (or equivalent experience)
  • Fortinet hands-on experience
  • Networking technologies expertise
  • Cloud platforms experience

Work Rights

Not specified

Tailored Resume

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